Showing posts with label etsy. Show all posts
Showing posts with label etsy. Show all posts

Wednesday, February 2, 2011

So FRUSTRATED- Bad Customer Story

Ok. Yesterday (early afternoon) a lady named Mary Jo (not TampaDoll just in case anyone is wondering) ordered a pattern off my etsy site. She immediately sent me an email and a message via etsy demanding to know where to "down load" the pattern she had purchased. I tried to email her the pattern (which is what I do as soon as I receive a pattern order) at which time I got this message from MAILER-DAEMON@mx3.midco.net :
Hi. This is the qmail-send program at mx3.midco.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
The users mailfolder is over the allowed quota (size). (#5.2.2)


After receiving that message I sent her another message on etsy telling her that her email was not working and I asked for a working email address so I could get her the pattern. 24 hours later and some negative etsy feed back I did not deserve as well as issuing her a refund and canceling her order, I FINALLY hear from her after my many attempts of contacting her over a long period of time. She again claimed I had horrible customer service (which she also stated in her email and etsy message to me) and claimed that I had not told her how to get the pattern (at the end of the listing for the pattern she purchased it clearly said that I'd be emailing the pattern out).

In that long awaited message she sent to me she said "I certainly will put the word out on Ravely about the service I got from you." Ok. How many times does a person have to try and get a pattern to someone before they just give up. I tried at least 10 times.

My stomach has been in knots all day long. I've worked such a long time to get a good reputation built up and this person is bent on destroying that. I'm just about in tears over it. Makes me just want to quit selling my patterns. If that is what I have to deal with I just don't think it's worth it.

Anyways, If any of you all see any one bad mouthing me any where on the internet please let me know. I'm a hard working individual and I do not deserve to be slandered.

Thanks everyone!! I think I'm gonna go try and crochet again and get rid of this stress.

Monday, January 31, 2011

*NEW* Fun and Totally FAB Ski Hat











This pattern is available for purchase in either my Etsy Shop, Ravelry or right here on my blog (just click on BUY NOW). Pattern will be emailed to you within 24 hours of receiving payment.

I had SOOOOO much fun designing this hat and I've made quite a few of them in the past week. I can't help myself. I have to keep trying different color combination's and yarns. So far my favorite ones are the ones I have included in this post.

This pattern has 7 cables running down it with 2 cables running right down through the ear flap. By using a darker main color (MC), a lighter contrasting color (CC)and my pattern you can create some beautiful and eye catching hats for anyone you know or yourself.

Materials:
Approx. 3 ounces Worsted Weight yarn of choice main color (MC)
Approx.2 ounces Worsted Weight yarn of contrasting color (CC)
“H” crochet hook (for smaller size use “G” hook)
Tapestry Needle for weaving in ends
7 Stitch Markers or small scrap pieces of yarn

If you have any questions regarding this design or would like one of these snazzy hats created just for you please leave a comment and I'll get back to you ASAP.